Refund Policy

Thank you for shopping at Radium. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, we have a straightforward refund policy to ensure your satisfaction.

Eligibility. You may return the product within 30 days from the date of purchase for a full refund.

Condition. The product must be in its original packaging, unused, and in the same condition as you received it.

Process. Once we receive your returned product, we will inspect it to ensure it meets our criteria.

Issuance. If the product is in its original condition, we will issue a refund to the original payment method.

Timeline. Please allow up to 5-7 business days for the refund to appear in your account.

Refund Policy. For pre-order products, 25% of the refund amount will be withheld to cover production costs. This is necessary due to the commitment of resources and expenses incurred during the production phase.

Responsibility. The shipping costs for returning the product are the responsibility of the customer.

Warranty Claims. Shipping costs will only be refunded under warranty claims.

Non-Returnable Items. We do not accept returns or offer refunds on any used or damaged products.

Customized Items. Any products that have been customized or modified in any way are not eligible for return or refund.

Non-Refundable. Parts and accessories are non-refundable, except in the case of a manufacturing defect.

Defective Items. If you receive a defective part or accessory, please contact us immediately for a replacement or refund.

We value your business and want to ensure your satisfaction. If you have any questions about our refund policy or need to initiate a return, please contact us.