Refund policy

Thank you for shopping at Radium. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, we have a straightforward refund policy to ensure your satisfaction.

Returns

• Eligibility. You may return the product within 30 days from the date of purchase for a full refund.
• Condition. The product must be in its original packaging, unused, and in the same condition as you received it.

Refunds

• Process. Once we receive your returned product, we will inspect it to ensure it meets our criteria.
• Issuance. If the product is in its original condition, we will issue a refund to the original payment method.
• Timeline. Please allow up to 5-7 business days for the refund to appear in your account.

Pre-Order Products

• Refund Policy. For pre-order products, 25% of the refund amount will be withheld to cover production costs. This is necessary due to the commitment of resources and expenses incurred during the production phase.

Shipping Costs

• Responsibility. The shipping costs for returning the product are the responsibility of the customer.

Exceptions

• Non-Returnable Items. We do not accept returns or offer refunds on any used or damaged products.
• Customized Items. Any products that have been customized or modified in any way are not eligible for return or refund.

Parts and Accessories

• Non-Refundable. Parts and accessories are non-refundable, except in the case of a manufacturing defect.
• Defective Items. If you receive a defective part or accessory, please contact us immediately for a replacement or refund.

We value your business and want to ensure your satisfaction. If you have any questions about our refund policy or need to initiate a return, please contact us.