Support
Welcome to the Mach One Support page. Here, you'll find all the resources you need to keep your board running smoothly, from setup guides, manuals, apps, and access to the Mach One community. If you ever need assistance, we're here to help.
We continually track rider feedback and field reports to refine the Mach One. Below are the latest notes from engineering, along with current solutions or updates.
Be sure to check back regularly, as this page will be updated with new information and resources over time.
For general product support, email contact@radium-performance.com
For current orders or to check your default customer information, check Radium Customer Accounts.
GETTING STARTED
1. Download the Radium App here – iPhone | Android
2. Download the BMS app here – iPhone | Android
3. Perform post-delivery inspection – Video Tutorial
4. Read the Mach One Quick Start Guide PDF
5. To get to know your board more, watch the full in-depth video
SOCIAL
Radium Mach One Owners Facebook Group
Radium Mach One Owners Telegram Group
PARTS & MAINTENANCE
Access the full list of Mach One Replacement Parts
Buy Mach One Accessories
How to Install MBS F5 Bindings YouTube Video
Download VESC TOOL 6.02 for Mach One 2024
TIPS FOR COMMON SCENARIOS
Motor pulley grub screws can come loose.
Periodically check if the pulley is moveable. If it's loose, remove the grub screws, clean them with a solvent, and reinstall with a healthy amount of medium-strength Loctite.
Thane belts rub against wheel.
Use 1-2 shim washers to space the wheel further from the hanger to ensure sufficient clearance.
Loose deck bolts on arrival.
Deck bolts may have loosened as the gasket compressed during shipping. Double-check that they are firm upon arrival.
Orange color suspension bushing failures.
A 30% failure rate due to manufacturing inconsistency has been observed with the orange suspension bushings. If the bushing splits, contact us and we’ll send replacements. New bushings are in the works.
Enclosure thread inserts may twist out.
Do not use anything stronger than low-strength purple Loctite on deck bolts. Do not remove or tighten deck bolts with power tools.
App Reset to defaults button on RTS page sets wrong values.
Do not use.
App RTS on/off status is buggy.
Don't rely on what it says, just set it to what you want until we bring out an update.
UPDATES & FIXES
RECOMMENDED TOOLS
Allen keys – Wera or MIP brand.
