Thank you for shopping at Radium. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, we have a straightforward refund policy to ensure your satisfaction.

Returns

• Eligibility. You may return the product within 30 days from the date of purchase for a full refund.
• Condition. The product must be in its original packaging, unused, and in the same condition as you received it.

Refunds

• Process. Once we receive your returned product, we will inspect it to ensure it meets our criteria.
• Issuance. If the product is in its original condition, we will issue a refund to the original payment method.
• Timeline. Please allow up to 5-7 business days for the refund to appear in your account.

Pre-Order Products

• Refund Policy. For pre-order products, 25% of the refund amount will be withheld to cover production costs. This is necessary due to the commitment of resources and expenses incurred during the production phase.

Shipping Costs

• Responsibility. The shipping costs for returning the product are the responsibility of the customer.

Exceptions

• Non-Returnable Items. We do not accept returns or offer refunds on any used or damaged products.
• Customized Items. Any products that have been customized or modified in any way are not eligible for return or refund.

Parts and Accessories

• Non-Refundable. Parts and accessories are non-refundable, except in the case of a manufacturing defect.
• Defective Items. If you receive a defective part or accessory, please contact us immediately for a replacement or refund.

We value your business and want to ensure your satisfaction. If you have any questions about our refund policy or need to initiate a return, please contact us.

1. Shipping Methods. We offer standard and expedited shipping options for all orders. Standard shipping in Australia typically takes 3-7 business days to arrive, while expedited shipping takes 1-3 business days. International orders general take 2-4 weeks (can possibly be outside these times and varies by location and customs processing) to arrive. Shipping times may vary depending on your location and the carrier.

2. Shipping Fees. Shipping fees are calculated based on the weight and destination of your order. You can see the shipping fees for your order at checkout before you complete your purchase. Please note that shipping fees are non-refundable.

3. Order Processing. We aim to process orders within 5-7 business days of receiving them.

4. Shipping Confirmation. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your shipment.

5. Delivery. We are not responsible for any delays or issues with delivery once your order has been handed over to the carrier. If you have any issues with your delivery, you can contact the carrier directly. 

6. International Shipping. We ship worldwide.

7. Order Cancellation. If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, we cannot cancel it. You will need to follow our returns and refunds policy if you no longer want the item.

By using our online store and placing an order, you agree to our shipping policy. If you have any questions or concerns about our shipping policy, please contact us before placing your order.

Radium Warranty Policy

We proudly stand behind the quality of all our products. All Radium Performance products, including the Mach One electric skateboard, parts, accessories, and merchandise, are covered under the following warranty terms.

Mach One Electric Skateboard

Covered for 12 months from the date of delivery. Warranty covers manufacturing defects in materials and workmanship. Excludes normal wear and tear, misuse, modifications, and damage caused by accidents. See the full Mach One Warranty Policy here.

Parts & Accessories

Covered for 12 months from the date of delivery. Warranty covers defects in materials and workmanship. Excludes normal wear, improper installation, and misuse.

Merchandise

Covered for 30 days from the date of delivery. Warranty covers defects in materials and workmanship. Excludes normal wear and tear, improper care, and damage from accidents.

Shipping

Shipping costs for Mach Ones both to and from service centres will be the responsibility of the customer. Other products will be shipped at our cost on a claim-by-claim basis.

Warranty Claims Process

To file a claim, please contact us with your proof of purchase and a description of the issue. We will assess the claim and, if approved, offer repair, replacement, or refund at our discretion.

Exclusions

This warranty does not cover damage caused by improper use, unauthorised repairs or modifications, or products purchased from unauthorised retailers.

At Radium we take your privacy seriously.

1. Information Collection. We collect personal information such as your name, email address, and shipping address when you voluntarily provide it to us through our website. We may also collect non-personal information, such as your IP address and browsing behavior, through the use of cookies or similar technologies.

2. Use of Information. We use the information we collect to process your orders, provide customer support, and improve our website and services. We may also use your information to send you promotional emails or newsletters, but you can opt out of receiving these communications at any time.

3. Information Sharing. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfil your order or as required by law. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, as long as they agree to keep your information confidential.

4. Data Security. We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

5. External Links. Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Children's Privacy. Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can remove their information from our records.

7. Changes to the Privacy Policy. We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

By using our website, you agree to our privacy policy. If you have any questions or concerns about our privacy practices, please contact us.

Welcome to Radium. Below are the terms of service that you must agree to in order to use our services:

1. Ordering and Payment. You agree to provide accurate and up-to-date information when placing an order. You also agree to pay the full price of the order, including any applicable taxes and shipping fees, at the time of checkout.

2. Shipping and Delivery. We will do our best to ship your order as quickly as possible, but we cannot guarantee a specific delivery date. You agree that any delays or issues with delivery are not our responsibility once the package has been handed over to the carrier.

3. Returns and Refunds. If you are not satisfied with your order, you may return it to us for a full refund (refer to our Refund Policy). Please note that we do not refund shipping fees and that the item must be in its original condition.

4. Privacy Policy. We respect your privacy and will not share your personal information with any third party without your consent. Please read our privacy policy for more information.

5. Intellectual Property. All content on our website, including text, images, and graphics, is owned by us or licensed to us. You may not use any of our content without our permission.

6. Limitation of Liability. We are not liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from your use of our website or products. Warranty claims are separate from liability disclaimers.

7. Governing Law. These terms of service are governed by the laws of Victoria, Australia.

By using our online store, you agree to these terms of service. If you do not agree, please do not use our services.